Juneau Visitor Information
for our Visitors with Special Needs
Juneau Convention & Visitors Bureau
907 -586-2201 or 888-581-2201
www.traveljuneau.com
Thank you for your recent inquiry. We hope the following information will help you plan your trip.
You may want to contact some of the businesses listed in the Juneau Travel Planner, which can
best address your individual needs.
Accessibility at Juneau Arrival Points
The Juneau International airport, located 9 miles from downtown is fully accessible, and all air
carriers can make arrangements for wheelchair use at the airport. The Juneau-Auke Bay Alaska
Marine Highway Ferry Terminal, located 14 miles form downtown, is accessible and has a
wheelchair for use at the terminal. If you are arriving by cruise ship, company representatives
will answer any questions you have about transfers to shore excursions. Visitor information
service is accessible at the city cruise ship docks downtown.
Accessibility of Downtown Juneau
Juneau's city center and historical district is compact. Centennial Hall Convention Center I US
Forest Service Information Center, the Alaska State Museum, most shopping areas and
downtown hotels are located level ground. Otherwise, the downtown area is hilly. Curb cuts are
standard and handicapped parking spaces are located throughout town. Several sidewalks have
buildings with overhangs that protect against rain.
Availability of Wheelchairs
The Elks Club at 109 S. Franklin St. downtown (907-586-2420) has several wheelchairs which
are loaned free of charge. Walkers and crutches are also sometimes available. Reservations
are recommended.
Accessibility of Transportation in and around Juneau
The local Capital Transit bus system has several buses equipped with wheelchair lifts. Check
their schedule or call for more information (907 -789-6901). Please note that the buses run
hourly and that there is no "downtown only" route. The city bus stops about 1.5 miles from the
Mendenhall Glacier and 1.7 miles from the Auke Bay Ferry Terminal. From the airport, city bus
service is limited. Contact individual hotels regarding courtesy shuttle service from the airport.
Taxi service is readily available.
The Juneau Trolley Car Company runs a continual, narrated route through the downtown area.
Riders can get on & off at various stops, using an all day pass. Trolleys have wheelchair lifts.
907 -586-7433
"Care-a-Van," operated by the Southeast Alaska Senior Services, primarily used by locals, is
available to visitors with special transport needs. Vans are equipped with wheelchair lifts.
Twenty-four hour advance reservations are required. 907-586-4482 TDD 586-6234 Fax 586-
1879
Because of the relatively small size of Juneau's rental car fleet, none of the agencies have cars
equipped with hand controls. Avis will install special equipment with 2 days prior notice (907
789-9450).
Accessibility of Lodging and Dining
Please refer to these sections in the Juneau Travel Planner for information about wheelchair
access. You may need to contact individual properties directly for details. Along with hotels that
offer accessibility, a growing number of Bed & Breakfasts in Juneau offer ground level
accommodations, as well as other arrangements.
Accessibility of Downtown Juneau's Points of Interest
Please refer to our downtown map while reading the following information.
Unless otherwise indicated, buildings and restrooms are wheelchair accessible.
• Centennial Hall Convention Center, located in downtown Juneau. The entire facility is
one level, on the ground floor-
• US Forest Service Information Center in Centennial Hall, downtown. The closest
entrance to the cruise ship docks is at the corner of Egan & Willoughby. Displays,
videos, and occasionally, native artisans are featured. TDD communication line is
available for the hearing impaired.
• Alaska State Museum -located about 114 mile from Marine Park. A gradual ramp leads
to the entrance. The museum has a wheelchair for visitor use. With notice, docents can
provide special interpretive tours for the visually impaired and can arrange for hands-on
material, and the services of a signer. Parking is available.
• Juneau Douglas City Museum -located 5 blocks uphill from Marine Park. Parking is
limited in the immediate vicinity. There is one handicapped parking space across the
street in front of the State Capitol Building. Staff will interpret the exhibits for the visually
impaired.
• The State Capitol offers summer tours which accommodate wheelchairs well. Limited
parking is available in the area, with one handicapped parking space across the street.
The local bus stops at the front door.
• The State Office Building, which houses the state and historical libraries, is accessible
from a parking area to the side of the 4th street entrance.
Accessibility of Tours & Activities
All Juneau businesses providing visitor activities want to be helpful and accommodating.
• The Mendenhall Glacier -located about 14 miles from downtown, is a premier attraction.
The Glacier can be visited by car, tour bus, van, taxi or helicopter. A covered viewing
area is located near the parking area. The newly renovated visitor center is perched on a
hill and can be reached by a long inclined ramp or by elevator. The short, scenic "photo
point" trail is paved for easy access.
• Accessible Trails -The Davis Log Cabin Visitor Information Center (888-581- 2201) and
the Forest Service Information Center (907 -586-8751) also have information on
wheelchair accessible trails.
• Flightseeing -Fixed wing or helicopter tours of the nearby Juneau Icefield and glaciers
are popular. Accessibility is generally not a problem. When helicopters land on the
glacier for a look around, wheelchair bound passengers generally remain on board. ERA
Helicopters (907 -586-2030) has a wheelchair lift to assist passengers boarding their
aircraft-
• Boat Tours I Charter Fishing -Many of the boat operators listed in the Juneau Travel
Planner have had experience with, and are happy to accommodate visitors with special
needs. Please contact individual operators regarding vessel size and design, and to
answer particular questions you might have.
• Bus I Van Tours -Contact operators for details. Access Eco- Tours offers a wheel chair
accessible van and adaptive equipment. 907 -789-2090
For further assistance:
S.A.I.L. (Southeast Alaska Independent Living) locally assists persons with all types of special
needs.
PO Box 35097, Juneau, AK 99803 907-790-2218 voice/TOO Fax 907-789-9747
GCI Telecommunication Relay Service (for hearing impaired) 800-770-8973 or TTY/TOO 10866
0- 700-889-6737
Alascom TTY/TOO (for hearing impaired) 0-700-889-6737
