GET STARTED
The story of you, the internship or job candidate, begins
with your resume. This guide describes how to think
about, draft, and design an Isenberg-branded resume
that tells your story in bold, confident language and
compelling detail. Producing your Isenberg resume is an
essential part of your career toolkit. Read on for details,
and congratulations for taking this important first step!
Office of
Career Success
ISEnbERG DIGITAl ASSETS
e Isenberg Resume
A How-to Guide for
Undergraduate Students
►
What’s Your Value Proposition?
A value proposition refers to the benefits a company promises to deliver to
customers. Your value proposition is a statement of the knowledge, skills,
experience, passion, values, and commitment you'll bring to your target
opportunity. In short, it‘s a clear statement of what you have to offer.
Value Proposition and
the Resume
What’s the connection between a value
proposition and a resume? A resume reflects
the past – it explains what you've already
done. A value proposition looks to the future.
It communicates what you’ll bring to the table.
A value proposition must be supported by past
experience, which means it needs to logically
follow from the qualifications your resume lists.
In this way, a value proposition builds on the
success highlighted in the resume. The resume
is the foundation. The two must be in sync.
Sample Value Proposition Statement
I’m a marketing major and Dean’s List
student with leadership experience, excellent
communication skills, a tireless work ethic,
and a passion for using new technologies
to reach consumers.
Articulating Your
Value Proposition
Your value proposition is derived from your
lived experience. See if you can recognize
patterns in your life – activities you've
consistently pursued; skills you've frequently
demonstrated; examples of your values on
display. Then combine this information with
your current goals and future interests to
begin to craft a personal value proposition
that describes your contributions, now and
in the future.
Express your value proposition in a clear,
concise statement. Impactful resumes, elevator
pitches, cover letters, and interview sessions
are all critical opportunities to do just that.
FORM follows FUNCTION
When we think of resumes, we often emphasize form, not function. The margins, the font size
and styles, the line spacing. A resume needs to look the part, but in our eagerness to follow the
correct form, we forget about function. We forget what we want our resumes to say about us. Our
resumes end up being bland historical records. The two – form and function – must join together to
create a compelling argument for our candidacy.
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
Value Proposition Resume Sections Formatting Resources Samples
Isenberg Resume Sections
Heading
Your resume's heading should include your
full name (bolded and 1-2 point sizes larger
than the rest of the content in this section),
one phone number, one email address, and
a customized LinkedIn URL. However you
choose to display this information, make sure
it's visually balanced.
Education
List both the University of Massachusetts and
Isenberg School of Management, along with
your degree, major, and year of expected
completion. Cite your GPA if it’s 3.0 or higher,
as well as any scholarships or academic honors
you’ve earned.
Also, consider including a reference to
relevant courses taken or topics studied, or a
brief description of a relevant projects and
assignments you completed. These are excellent
ways to highlight relevant knowledge and
skills you've acquired (it doesn't matter that
they were acquired in a classroom setting).
Note: First- and second-year students may
include references to their high school
experience, including honors, awards, or
leadership positions held.
PRO TIP
See Different Educational Circumstances for
how to depict situations such as Honors College
membership, Double Majors, Dual Degrees,
Minors, Study Abroad, or Transfers.
Let’s begin with a focus on content and then address matters of formatting.
See Sample Resumes by Major for more guidance on the content that’s typically
found in the sections discussed below.
QUESTION: I'm really unsure about my resume and
need some help telling my story.
SOLUTION: Get help from the Chase Career Center!
Click here to meet with a Chase Career Coach for a
1:1 appointment, or click here to meet during walk-in
hours with a Chase Career Peer.
ASK A CAREER COACH!
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
Heading / Education
Experience
Activities / Skills
Value Proposition Resume Sections Formatting Resources Samples
PAGE 1 PAGE 2 PAGE 3
Isenberg Resume Sections
S.M.A.R.T. Bullets
All your experiences and activities
should be expressed with descriptive
bullets that employ the S.M.A.R.T.
method. S.M.A.R.T. bullets are:
• Specific and use clear, precise
language to describe your role
• Measurable in that they refer
to the quantifiable results you
produced
• Achievement-oriented,
meaning they highlight successes
rather than mere tasks
• Relevant to aspects of
your work that include
transferrable skills
• Time-oriented and convey
whether you're able to stick to a
schedule and meet deadlines
Experience
Your experience section should list in reverse
chronological order all your work experience,
including paid or unpaid internships. Also include
job titles, work locations, and dates of service. Make
sure to cite these items for every entry in this section.
Use detailed bulleted descriptions to highlight your
most relevant skills and emphasize the contributions
you made to the organization, not merely the tasks you
performed. Bullets should lead with strong action verbs.
Use the present tense for current accomplishments
and the past tense for completed accomplishments.
However, you may use the past tense to describe
completed assignments or porjects in a current role.
ASK A CAREER COACH!
PRO TIP
On occasion using alternate titles for resume sections may be
appropriate, e.g., Digital Marketing Experience (rather than
Experience) or Community Involvement (instead of Activities).
QUESTION: How do I describe work experiences that aren’t seemingly
relevant to my major or future career?
ANSWER: Focus on broadly applicable and transferable skills.
Understand that much of what we do is relevant. Customer service
while working for Target is very much like customer service at EY,
Wayfair, or Fidelity. True, the task might be different, but the principle
is very much the same. Customer service, communication, teamwork,
training, time management – all are relevant skills that you should
highlight in your bulleted descriptions.
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
Heading / Education
Experience
Activities / Skills
Value Proposition Resume Sections Formatting Resources Samples
PAGE 1 PAGE 2 PAGE 3
Isenberg Resume Sections
ASK A CAREER COACH!
QUESTION: What do I do when my resume is really empty?
ANSWER: Consider expanding your education section by
describing relevant coursework, topics studied, and projects
completed. Also, explore skills and experiences that are relevant
to your future career (see “Clubs, Certifications, and Software
Relevant to Your Field”).
PRO TIP
Move an activity to your Experience section if it shows your leadership
ability or significant engagement in a subject that‘s relevant to your
target company.
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
Activities
Cite your extracurricular activities including
clubs, sports, volunteerism, community, and
civic engagements, along with your titles, and
dates of service. However, if you already listed
the organization or activity elsewhere, don't
repeat that information here. Again, use bullets
to call attention to transferrable knowledge
and skills not addressed elsewhere and be
sure to note any leadership positions held.
Skills
This section is for computer and language skills
only. Don't list skills such as communication,
project management, or customer service. Those
are best reflected in your S.M.A.R.T. bullets.
• Computer: Include technical, software,
programming, licenses, and certifications.
Be sure to indicate if you are highly proficient
in one type of software (especially if it’s
relevant to the position).
• Language: Proficiency or fluency in a second
language is highly desirable. Make sure to
indicate your level of proficiency. Fluency in
English is assumed and therefore unnecessary
to include.
In certain instances you may want to consider
adding a third category to your Skills section.
For example, if you have a certification in
project management and are pursuing a
position to which that certification is relevant,
consider adding a “Certifications” category
and citing this credential.
Heading / Education
Experience
Activities / Skills
Value Proposition Resume Sections Formatting Resources Samples
PAGE 1 PAGE 2 PAGE 3
Isenberg employers have worked with the
School to develop a resume organization
and format that delivers the most important
information as directly and efficiently as possible.
For more guidance on formatting, refer to the
Sample Resumes by Major and be sure to use
the Isenberg template.
Formatting Guidelines
Item Comment
Margins 1.0” is standard but you may reduce
to 0.5” as needed
Spacing Be consistent before/after headings,
job entries, dashes, and periods
Fonts Use just one: Times New Roman,
Calibri, Arial, or Tahoma
Point size 10-12 point main text is standard;
headings may be slightly larger
Dashes Be consistent: “—” vs. “-”
(note: “-” is a hyphen, not a dash)
Bullets Round bullets are best; do not use
sub-bullets
Styles Use bold, italics, underline, ALL CAPS
to create a sense of visual hierarchy
File type Save your resume as a PDF to lock in
formatting before submitting it
Typos, Errors, and
Inconsistencies
Your resume must be error-free. Readers
generally have many resumes to review.
Often these are from candidates who’ve taken
similar classes, held similar positions, and have
similar qualifications. One way resume readers
decide between candidates is by looking at
the production value of the resume itself. If your
resume has a few typos, errors, or inconsistencies,
it may mean you’re careless, or you’re not taking
the job search very seriously, or you aren’t able
to focus enough to clean up your resume.
Don’t risk rejection because of careless errors.
Review your resume – both its content and
formatting – with an eagle eye.
Formatting Isn't Just About Aesthetics
A professionally formatted resume makes the content easy to skim
and understand – an essential feature for readers, who typically
spend about 5-6 seconds reviewing your resume before deciding if
they want to read more.
Formatting Your Isenberg Resume
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
PRO TIP
Recruiters prefer that you save your
resume (and cover letter, unofficial transcripts,
etc.) using the same naming convention,
e.g., “Last name_First name_Name of doc.”
Value Proposition Resume Sections Formatting Resources Samples
Writing S.M.A.R.T. Bullets
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
RESOURCES
Writing impact bullets starts with thinking about your experiences differently. Taking a more strategic, big picture point of
view and understanding the value in the position and how it aligned with the overall business strategy is the first step to
capturing more relevant and transferable skill content.
In addition, it’s important to think more specifically about what you were doing, why you were doing it, and where you
added value or made an impact. Be sure to use descriptive language to illustrate your contributions and accomplishments.
By going through this exercise, you will begin to capture the key pieces of information from a specific experience that
you can use to draft your impact bullets.
Task & Responsibilities
1.
2.
3.
4.
5.
Descriptive Language
• Examples
• Details
• Industry terms
• Software/systems
Skills Used
Impact Questions
• What are you specically doing?
• Why are you doing it?
• Who is it important to? Why?
• Did you resolve problems? What
were they? How did you do that?
• Did you engage with customers?
Other teams?
• Were you given additional
responsibilities?
• Did you train or supervise anyone?
• Did you lead a project or take
initiative on your own?
• Did you do research? Produce a
report? Or recommendations?
• Were decisions made?
• What were the results?
• What was the impact of your work?
• Analytical
• Collaboration
• Communication
• Facilitation
• Innovation
• Leadership
• Organization
• Planning
Quantifiable Results
Change Metrics Timeframe
Increased
Decreased
Maintained
Improved
Numbers
Currency
Percentage
Fractions
Hourly
Daily
Weekly
Annually
S.M.A.R.T. Bullets
Different Educational Circumstances
Action Verbs
Clubs, Certifications & Software
Putting It All Together
Value Proposition Resume Sections Formatting Resources Samples
Dierent Educational Circumstances
Commonwealth
Honors College
Student
RESUME SECTIONS
Resumes consist of the following sections:
CONTACT INFORMATION
EDUCATION
EXPERIENCE
ACTIVITIES
SKILLS
Tip: On occasion using alternate subtitles for resume sections may be appropriate. Make an appointment with a
Chase Career Coach to learn more.
CONTACT INFORMATION
The top of your resume should include your full name, your address, one phone number, one email address and
LinkedIn vanity URL. Below are tips and samples for your reference:
• Your name is bold or one-two font sizes bigger than all other content
• Your email address is professional and current (AOL, Hotmail and Yahoo are considered outdated)
o Example of a GOOD email: [email protected]m or [email protected]
o Example of a POOR email: part[email protected]
• Have a professional voice mail message (without distracting ring back tones)
• Update your LinkedIn profile and include your hyperlinked vanity URL for ease in recruiter accessibility
EDUCATION
Education should be presented in reverse chronological order and include items such as:
Name of the College or University
We recommend the following format to emphasize the national reputations of BOTH the University of
Massachusetts, Amherst and the Isenberg School of Management:
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Different Educational Circumstances
Honors College, Double Major, Dual Degree, Minor, Study Abroad, Transfer, GPA
Commonwealth Honors College Student
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
• Cumulative GPA: 3.73; Dean's List All Semesters
• Commonwealth Honors College; Isenberg School of Management Scholarship
Double Major OUTSIDE of Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
• Additional Major in Psychology
• Cumulative GPA: 3.8; Dean's List All Semesters, Golden Key International Honor Society
Anticipated 150 Hour Completion: Will complete 150 hours for CPA compliancy Month 20XX
Double Major
OUTSIDE Isenberg
Double Major OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
Additional Major in Psychology
Cumulative GPA: 3.80; Dean's List All Semesters, Golden Key International Honor Society
Anticipated 150 Hour Completion: Will complete 150 hours for CPA compliancy Month 20XX
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics Candidate, May 20XX
Cumulative GPA: 3.73; Dean's List All Semesters
Dual Degree
INSIDE Isenberg
Dual Degree INSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Bachelor of Science in Hospitality & Tourism Management
•
Cumulative GPA: 3.73; Dean’s List All Semesters; Isenberg School of Management Scholarship
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics Candidate, May 20XX
• Cumulative GPA: 3.73; Dean’s List
Academic Minor
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Minor: Psychology
• Cumulative GPA: 3.73; Dean's List All Semesters; John & Abigail Adams Scholarship
• Citizens First Program Candidate
Study Abroad
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Operations & Information Management Candidate, May 20XX
• Cumulative GPA: 3.73; Dean's List All Semesters
Universidad of Innsbruck Innsbruck, Austria
Study Abroad Program Spring 20XX
Transfer Student
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
• GPA: N/A due to recent transfer (if have GPA, configure as normally seen)
Bunker Hill Community College Boston, MA
Associate of Science in Business Administration May 20XX
• GPA: 3.75
Grade Point Average (GPA)
• The standard rule is to include a GPA of 3.0 or above
• If your major-specific GPA is higher, you may want to use that one instead
• You can include both if each are impressive
• You may use two decimal points but do not round up
o Example: Cumulative GPA: 3.18, Major GPA: 3.63
EXPERIENCE
This section of your resume provides the best opportunity to market your skills and achievements using concisely
written accomplishment statements known as “bullets.” Organizing your content by listing the MOST RELEVANT (to
the job or industry) experience highlights content of most interest to your reader.
Dual Degree
OUTSIDE Isenberg
Double Major OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
Additional Major in Psychology
Cumulative GPA: 3.80; Dean's List All Semesters, Golden Key International Honor Society
Anticipated 150 Hour Completion: Will complete 150 hours for CPA compliancy Month 20XX
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance
Candidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics C
andidate, May 20XX
Cumulative GPA: 3.73; Dean's List All Semesters
Academic Minor
Dual Degree INSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Bachelor of Science in Hospitality & Tourism Management
• Cumulative GPA: 3.73; Dean’s List All Semesters; Isenberg School of Management Scholarship
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics Candidate, May 20XX
• Cumulative GPA: 3.73; Dean’s List
Academic Minor
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Minor: Psychology
• Cumulative GPA: 3.73; Dean's List All Semesters; John & Abigail Adams Scholarship
• Citizens First Program Candidate
Study Abroad
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Operations & Information Management Candidate, May 20XX
• Cumulative GPA: 3.73; Dean's List All Semesters
Universidad of Innsbruck Innsbruck, Austria
Study Abroad Program Spring 20XX
Transfer Student
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
• GPA: N/A due to recent transfer (if have GPA, configure as normally seen)
Bunker Hill Community College Boston, MA
Associate of Science in Business Administration May 20XX
• GPA: 3.75
Grade Point Average (GPA)
• The standard rule is to include a GPA of 3.0 or above
• If your major-specific GPA is higher, you may want to use that one instead
• You can include both if each are impressive
• You may use two decimal points but do not round up
o Example: Cumulative GPA: 3.18, Major GPA: 3.63
EXPERIENCE
This section of your resume provides the best opportunity to market your skills and achievements using concisely
written accomplishment statements known as “bullets.” Organizing your content by listing the MOST RELEVANT (to
the job or industry) experience highlights content of most interest to your reader.
Study Abroad
Dual Degree INSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Bachelor of Science in Hospitality & Tourism Management
• Cumulative GPA: 3.73; Dean’s List All Semesters; Isenberg School of Management Scholarship
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics Candidate, May 20XX
• Cumulative GPA: 3.73; Dean’s List
Academic Minor
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Minor: Psychology
• Cumulative GPA: 3.73; Dean's List All Semesters; John & Abigail Adams Scholarship
• Citizens First Program Candidate
Study Abroad
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Operations & Information Management Candidate, May 20XX
• Cumulative GPA: 3.73; Dean's List All Semesters
Universidad of Innsbruck Innsbruck, Austria
Study Abroad Program Spring 20XX
Transfer Student
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
• GPA: N/A due to recent transfer (if have GPA, configure as normally seen)
Bunker Hill Community College Boston, MA
Associate of Science in Business Administration May 20XX
• GPA: 3.75
Grade Point Average (GPA)
• The standard rule is to include a GPA of 3.0 or above
• If your major-specific GPA is higher, you may want to use that one instead
• You can include both if each are impressive
• You may use two decimal points but do not round up
o Example: Cumulative GPA: 3.18, Major GPA: 3.63
EXPERIENCE
This section of your resume provides the best opportunity to market your skills and achievements using concisely
written accomplishment statements known as “bullets.” Organizing your content by listing the MOST RELEVANT (to
the job or industry) experience highlights content of most interest to your reader.
New Transfer
Student with
Associate Degree
Dual Degree INSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Bachelor of Science in Hospitality & Tourism Management
• Cumulative GPA: 3.73; Dean’s List All Semesters; Isenberg School of Management Scholarship
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics Candidate, May 20XX
• Cumulative GPA: 3.73; Dean’s List
Academic Minor
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Minor: Psychology
• Cumulative GPA: 3.73; Dean's List All Semesters; John & Abigail Adams Scholarship
• Citizens First Program Candidate
Study Abroad
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Operations & Information Management Candidate, May 20XX
• Cumulative GPA: 3.73; Dean's List All Semesters
Universidad of Innsbruck Innsbruck, Austria
Study Abroad Program Spring 20XX
Transfer Student
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
• GPA: N/A due to recent transfer (if have GPA, configure as normally seen)
Bunker Hill Community College Boston, MA
Associate of Science in Business Administration May 20XX
• GPA: 3.75
Grade Point Average (GPA)
• The standard rule is to include a GPA of 3.0 or above
• If your major-specific GPA is higher, you may want to use that one instead
• You can include both if each are impressive
• You may use two decimal points but do not round up
o Example: Cumulative GPA: 3.18, Major GPA: 3.63
EXPERIENCE
This section of your resume provides the best opportunity to market your skills and achievements using concisely
written accomplishment statements known as “bullets.” Organizing your content by listing the MOST RELEVANT (to
the job or industry) experience highlights content of most interest to your reader.
New Transfer
Student without
Associate Degree
Note:TheResumeGuide(p.6):replacecurrent"TransferStudent"sectionwiththefollowing
TransferStudentwithAssociateDegree
UniversityofMassachusettsAmherstAmherst,MA
IsenbergSchoolofManagement
BachelorofBusinessAdministrationinAccountingCandidate,May20XX
•GPA:N/Aduetorecenttransfer(ifhaveGPA,configureasnormallyseen)
BunkerHillCommunityCollegeBoston,MA
AssociateofScienceinBusinessAdministration May20XX
•GPA:3.75
TransferStudentwithoutAssociateDegree
UniversityofMassachusettsAmherstAmherst,MA
IsenbergSchoolofManagement
BachelorofBusinessAdministrationinAccounting
Candidate,May20XX
•GPA:N/Aduetorecenttransfer(ifhaveGPA,configureasnormallyseen)

BucknellUniversity


Lewisburg,PA
CompletedcourseworktowardBBA  
 May20XX
•GPA:3.75
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
Dual Degree INSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Bachelor of Science in Hospitality & Tourism Management
• Cumulative GPA: 3.73; Dean’s List All Semesters; Isenberg School of Management Scholarship
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics Candidate, May 20XX
• Cumulative GPA: 3.73; Dean’s List
Academic Minor
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Minor: Psychology
• Cumulative GPA: 3.73; Dean's List All Semesters; John & Abigail Adams Scholarship
• Citizens First Program Candidate
Study Abroad
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Operations & Information Management Candidate, May 20XX
• Cumulative GPA: 3.73; Dean's List All Semesters
Universidad of Innsbruck Innsbruck, Austria
Study Abroad Program Spring 20XX
Transfer Student
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting
Candidate, May 20XX
• GPA: N/A due to recent transfer (if have GPA, configure as normally seen)
Bunker Hill Community College
Boston, MA
Associate of Science in Business Administration
May 20XX
• GPA: 3.75
Grade Point Average (GPA)
• The standard rule is to include a GPA of 3.0 or above
• If your major-specific GPA is higher, you may want to use that one instead
• You can include both if each are impressive
• You may use two decimal points but do not round up
o Example: Cumulative GPA: 3.18, Major GPA: 3.63
EXPERIENCE
This section of your resume provides the best opportunity to market your skills and achievements using concisely
written accomplishment statements known as “bullets.” Organizing your content by listing the MOST RELEVANT (to
the job or industry) experience highlights content of most interest to your reader.
Double Major OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
Additional Major in Psychology
Cumulative GPA: 3.80; Dean's List All Semesters, Golden Key International Honor Society
Anticipated 150 Hour Completion: Will complete 150 hours for CPA compliancy Month 20XX
Dual Degree OUTSIDE Isenberg
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance C
andidate, May 20XX
College of Natural Sciences
Bachelor of Science in Mathematics C
andidate, May 20XX
Cumulative GPA: 3.73; Dean's List All Semesters
RESOURCES
S.M.A.R.T. Bullets
Different Educational Circumstances
Action Verbs
Clubs, Certifications & Software
Putting It All Together
Value Proposition Resume Sections Formatting Resources Samples
Action Verbs
Administrative
Arranged
Catalogued
Compiled
Coordinated
Designed
Dispatched
Established
Evaluated
Interviewed
Monitored
Operated
Oversaw
Planned
Prepared
Processed
Recorded
Screened
Analytical
Analyzed
Answered
Appraised
Assembled
Assessed
Balanced
Budgeted
Clarified
Classified
Collected
Compiled
Critiqued
Diagnosed
Engineered
Estimated
Evaluated
Expedited
Extrapolated
Forecasted
Identified
Improvised
Interpreted
Investigated
Processed
Recommended
Reconciled
Recorded
Researched
Resolved
Reviewed
Specified
Structured
Studied
Substantiated
Summarized
Communication
Addressed
Advertised
Arbitrated
Arranged
Articulated
Authored
Clarified
Collaborated
Communicated
Composed
Condensed
Conferred
Consulted
Contacted
Conveyed
Convinced
Corresponded
Debated
Defined
Developed
Directed
Discussed
Drafted
Edited
Elicited
Enlisted
Explained
Expressed
Formulated
Furnished
Incorporated
Influenced
Interacted
Interpreted
Interviewed
Involved
Joined
Judged
Lectured
Listened
Marketed
Mediated
Moderated
Motivated
Negotiated
Observed
Outlined
Participated
Persuaded
Presented
Promoted
Proposed
Publicized
Reconciled
Recruited
Referred
Reinforced
Reported
Resolved
Responded
Solicited
Specified
Spoke
Suggested
Summarized
Synthesized
Translated
Wrote
Creative
Acted
Adapted
Began
Combined
Composed
Conceptualized
Condensed
Created
Customized
Designed
Developed
Directed
Displayed
Drew
Entertained
Established
Fashioned
Formulated
Founded
Illustrated
Initiated
Instituted
Integrated
Introduced
Invented
Modeled
Modified
Originated
Performed
Photographed
Planned
Revised
Revitalized
Shaped
Solved
Development
Analyzed
Applied
Developed
Established
Formulated
Instituted
Supported
Surveyed
Helping
Adapted
Advocated
Answered
Aided
Arranged
Assessed
Assisted
Clarified
Coached
Collaborated
Contributed
Cooperated
Counseled
Demonstrated
Diagnosed
Educated
Encouraged
Ensured
Expedited
Facilitated
Familiarized
Furthered
Guided
Helped
Insured
Intervened
Motivated
Prevented
Provided
Referred
Rehabilitated
Represented
Resolved
Simplified
Supplied
Supported
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
RESOURCES
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Financial
Adjusted
Administered
Allocated
Analyzed
Appraised
Assessed
Audited
Balanced
Budgeted
Calculated
Computed
Conserved
Corrected
Determined
Developed
Estimated
Forecasted
Managed
Marketed
Measured
Netted
Planned
Prepared
Produced
Programmed
Projected
Qualified
Reconciled
Reduced
Researched
Leadership
Administered
Assigned
Analyzed
Appointed
Approved
Assigned
Attained
Authorized
Chaired
Considered
Contracted
Consolidated
Controlled
Converted
Coordinated
Decided
Delegated
Developed
Directed
Eliminated
Emphasized
Enforced
Enhanced
Established
Executed
Generated
Handled
Headed
Hired
Hosted
Implemented
Improved
Incorporated
Increased
Initiated
Inspected
Instituted
Led
Managed
Merged
Motivated
Navigated
Operated
Organized
Originated
Overhauled
Oversaw
Participated
Persuaded
Planned
Presided
Prioritized
Promoted
Publicized
Recommended
Recruited
Reorganized
Replaced
Restored
Reviewed
Scheduled
Secured
Selected
Streamlined
Strengthened
Supervised
Terminated
Organizational
Accomplished
Achieved
Administered
Applied
Approved
Arranged
Arranged
Assigned
Attained
Catalogued
Categorized
Charted
Classified
Coded
Collaborated
Collected
Communicated
Compiled
Consolidated
Controlled
Coordinated
Corrected
Corresponded
Cultivated
Delegated
Demonstrated
Dispatched
Distributed
Encouraged
Ensured
Executed
Expanded
Facilitated
Filed
Formalized
Generated
Guided
Handled
Implemented
Incorporated
Inspected
Integrated
Launched
Logged
Maintained
Monitored
Obtained
Operated
Orchestrated
Ordered
Organized
Overhauled
Persuaded
Planned
Prepared
Prioritized
Processed
Provided
Purchased
Recorded
Registered
Reserved
Reshaped
Responded
Retrieved
Reviewed
Revitalized
Routed
Scheduled
Screened
Secured
Specified
Standardized
Streamlined
Submitted
Supplied
Surpassed
Synchronized
Systematized
Tabulated
Targeted
Transformed
Updated
Upgraded
Validated
Verified
Problem Solving
Clarified
Decided
Evaluated
Investigated
Recommended
Resolved
Solved
Surveyed
Research
Analyzed
Clarified
Collected
Compared
Conducted
Critiqued
Detected
Determined
Diagnosed
Evaluated
Examined
Experimented
Explored
Extracted
Formulated
Gathered
Identified
Inspected
Interpreted
Interviewed
Invented
Investigated
Located
Measured
Organized
Researched
Reviewed
Searched
Solved
Studied
Summarized
Surveyed
Systematized
Tested
Action Verbs
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RESOURCES
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Strategic
Appointed
Chaired
Clarified
Coached
Conceived
Conceptualized
Convinced
Created
Delegated
Designed
Developed
Directed
Empowered
Energized
Envisioned
Established
Executed
Expanded
Founded
Ignited
Influenced
Initiated
Innovated
Inspired
Introduced
Invented
Mentored
Modernized
Motivated
Optimized
Pioneered
Planned
Revolutionized
Spearheaded
Sponsored
Stimulated
Strengthened
Transformed
Tactical
Accelerated
Advanced
Advised
Amplified
Augmented
Capitalized
Charted
Conducted
Constructed
Consulted
Demonstrated
Earned
Enforced
Enriched
Exceeded
Expedited
Fashioned
Fostered
Generated
Identified
Installed
Interfaced
Negotiated
Operated
Originated
Performed
Produced
Promoted
Reinforced
Rescued
Revamped
Safeguarded
Supplemented
Synthesized
Trained
Transformed
Translated
Tutored
Volunteered
Technical
Applied
Assembled
Built
Calculated
Computed
Conserved
Constructed
Converted
Debugged
Designed
Determined
Devised
Developed
Engineered
Fabricated
Fortified
Installed
Maintained
Operated
Overhauled
Printed
Programmed
Reconciled
Rectified
Regulated
Remodeled
Repaired
Replaced
Restored
Solved
Specialized
Standardized
Trained
Translated
Upgraded
Utilized
Time Management
Administered
Developed
Directed
Generated
Improved
Increased
Initiated
Reduced
Training
Adapted
Advised
Assisted
Communicated
Explained
Facilitated
Informed
Instructed
Teaching Skills
Adapted
Advised
Clarified
Coached
Communicated
Conducted
Coordinated
Critiqued
Developed
Enabled
Encouraged
Evaluated
Explained
Facilitated
Focused
Guided
Individualized
Informed
Initiated
Instilled
Instructed
Motivated
Persuaded
Set goals
Simulated
Stimulated
Taught
Tested
Trained
Transmitted
Action Verbs
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
RESOURCES
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S.M.A.R.T. Bullets
Different Educational Circumstances
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ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
RESOURCES
Clubs, Certications, and
Soware Relevant to Your Field
Major UMass Club/Organization Certifications/Licensure Software/Tech
Accounting • Accounting Association
• Association of Latino Professionals for
America (ALPFA)
• Beta Alpha Psi Accounting Association
• National Association of Black Accountants
(NABA)
• CFSA
• CFE
• CISA
• CMA
• CPA
• ACCUCert
• Embarcadero Delphi
• MS Dynamics
• NetSuite
• PeopleSoft
• Quickbooks
• Sage 50cloud
• SAP
Finance • Finance Society
• Investment Club
• Minutemen Alternative Investment Fund
• Minutemen Equity Fund
• Minutemen Fixed Income Fund
• Smart Women Securities
• Bloomberg Certied
(4 parts completed)
• CFP/CFA (level 1)
• NASD Registration
• Series 6/7
• Trade Tools Financial
• Bloomberg
• MS BCM
• MS Excel
• Netsuite
• Sage
• SAP
• STATA
HTM • American Hotel and Lodging Association
(AH&LA)
• Club Management Association of
America (CMAA)
• Eta Sigma Delta
• Meeting Professionals International
• National Society of Minorities in
Hospitality (NSMH)
• TIPPS Certied • Agilysys
• Frontdesk Anywhere
• Jolt
• Maestro PMS
• RMS Hotel Hotelogix
• Simple Order
Management • Isenberg Business Law Club
• Isenberg Management Association (IMA)
• UMass Entrepreneurship Club
• 180 Degree Consulting, UMass Branch
• SHRM Certication
• Six Sigma (color of belt,
e.g., Green Belt)
• PMP Certication
• Delphi
• NetSuite
• Sage
• Salesforce
• SAP
Marketing • American Marketing Association (AMA)
• Isenberg Marketing Club
• Sales Club
• The Militia
• UMass AdLab
• Google AdWords
• Hubspot Inbound
• Adobe Acrobat, InDesign,
Illustrator, Photoshop
• Buffer
• Google AdWords
• Google Analytics
• Hootsuite
• HTML, CSS
• HubSpot
• MailChimp
• Piktochart
• SalesForce
S.M.A.R.T. Bullets
Different Educational Circumstances
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Clubs, Certifications & Software
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PAGE 1 PAGE 2
Major UMass Club/Organization Certifications/Licensure Software/Tech
OIM • Council of Supply Chain Management
(CSCM)
• Institute for Operations Research and
the Management Sciences (INFORMS)
• Operations and Information Management Club
• APICS S&OP Certication
• APICS RMC (Indicate level,
e.g., RMC1, RMC4, etc.)
• SAP, SAP ERP, SAP SCM
• Microsoft Access
• Microsoft Excel
• Tableau
• Minitab
• C++
• Java
• SQL
Sport
Management
• Association of Diversity in Sport (ADS)
• McCormack Student Leaders Club
• Student Athletic Advisory Council (SAAC)
• The Militia
• UMass Sports Analytics Club
• Women in Sport Management (WISM)
• Google AdWords
• Google Analytics
• Adobe After Effects
• Adobe Photoshop
• Archtics
• CRM: DigiDeck, Salesforce
• Dartsh
• Nacsport
• Performa Sports
• Python
• R
• Tableau
All Majors • Advancement for Diversity in Business
• Association of Latino Professionals for
America (ALPFA)
• Delta Sigma Pi
• Eta Sigma Delta
• Isenberg Business Law Club
• Isenberg Citizens First (ICF)
• Isenberg Honors Council (IHC)
• Isenberg Real Estate Association
• Isenberg Undergraduate Consulting Group
(IUCG)
• Isenberg Women in Business (WIB)
• Jewish Leaders in Business (JLB)
• Net Impact
• Protect Our Breasts
• Student Athletic Advisory Council (SAAC)
• The Militia
• UMass Entrepreneurship Club
• 180 Degree Consulting, UMass Branch
• MS Ofce (Word, Excel,
PowerPoint, Access)
• Outlook
• PC/Mac procient
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
RESOURCES
Clubs, Certications, and
Soware Relevant to Your Field
PAGE 1 PAGE 2
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Putting It All Together
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
1” margins; can adjust to
0.5” on top & bottom only
Name is one or two
sizes larger and bold
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | [email protected]
EDUCATION
University of Massachusetts Amherst Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
Track: Corporate Finance
Cumulative GPA 3.73; Dean's List, Alpha Lambda Delta: First year honor society focused on community service
Golden Key International Honour Society: Honor society focused on academic excellence and leadership
Recipient of John & Abigail Adams Scholarship (full tuition)
Isenberg Fellows Program: Selected for first year living/learning residential program
Relevant Coursework
Topics in Corporate Finance Fall 20XX
Devised financial statement models based on 10K research and analysis for Boston Beer Company to make
projections for future growth
Calculated mean return, standard deviation, and correlation coefficients for three stocks: Apple, Chevron, Microsoft
Utilized advanced corporate finance cases to analyze capital structure of firms
Analyzed ways to add value by finding optimal debt and equity levels to provide firms the lowest cost of capital
EXPERIENCE
IBM Somers, NY
Financial Analyst (6 Month Co-Op) January 20XX - July 20XX
Conducted revenue audits, totaling $398M for IBM’s Smarter Planet initiative for first and second quarters of 20XX
Constructed budgets, forecasts, revenue and expense assessments for software industry products
Conducted robust analysis, modeling and reporting to support executive-level decision making
Reconciled discrepancies between ledger balances and sales wins during quarterly and monthly closing procedures
UMass Center for Student Run Business Amherst, MA
Consultant, EarthFoods Café 20XX - 20XX
Managed financials and educated 23 co-managers on accounting, financial analysis, and operating systems
Implemented new payroll analysis system that increased transparency and reduced payroll costs by 15%
Delivered monthly presentations to 35 consultants, administrative coordinators and employees of business
explaining current financials and future opportunities
Devoted minimum of 20 hours weekly during academic periods
ACTIVITIES
UMass Finance Society
President Fall 20XX - Present
Lead weekly meetings on current events, financial concepts, career opportunities, and job hunt strategies
Plan bi-annual networking trips to Boston and New York City, visiting prominent firms and top professionals
Mentor and advise fellow members on networking and interview skills
American Cancer Society: Amherst Relay for Life
Team Captain Spring 20XX
Led team of 17 in raising over $6,500 toward cancer research; participated in 24-hour relay event
SKILLS
Computer: Microsoft Word, PowerPoint, Access, high proficiency in Excel; QuickBooks; HTML; Fluent in JavaScript
Language: Fluent in Hebrew; Conversational in Italian
Include professional email &
customized LinkedIn URL
Use relevant coursework to highlight
industry-specific knowledge & skills
Quantify achievements
Use proper nouns
to create interest
Build skills through:
• Associations
• Clubs
• Competitions
• Community Service
• Write clear &
concise content
• Do not use articles
(i.e., “a,” “an,” “the”)
• Do not use periods
at the end of bullets
Use strong
action verbs for
experience &
activities
Try to avoid
repeating verbs
Use consistent
format & layout
(e.g., spacing,
font size, type,
use of bold,
italics)
Include computer/
software skills
& indicate
proficiency level
• Include GPA
if above 3.0
• List awards &
scholarships
Write out full degree title
S.M.A.R.T. Bullets
Different Educational Circumstances
Action Verbs
Clubs, Certifications & Software
Putting It All Together
RESOURCES
Value Proposition Resume Sections Formatting Resources Samples
SAMPLE
RESUME
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
EDUCATION
University of Massachusetts Amherst
Isenberg School of Management
Bachelor of Business Administration in Accounting Candidate, May 20XX
Cumulative GPA 3.73; Dean’s List; Commonwealth Honors College
Anticipated 150 Hour Completion: Will complete 150 hours for CPA compliancy December 20XX
Bunker Hill Community College
Associate of Science in Business Administration May 20XX
GPA: 3.75
EXPERIENCE
State Street Corporation
Global Operations Processing Analyst Fall 20XX - Present
Process international, federal, and domestic securities transactions (equities, fixed incomes) with 99.6% accuracy
Identify and research problem transactions (e.g., data quality, settlement details, etc.)
Resolve any such conflict via communication with fund managers, team members, and external groups
University of Massachusetts Amherst
Resident Assistant
Fall 20XX - Present
Develop safe community for residents; earned highest "five-star" safety environment rating for dorm
Enhance residential community by coordinating at least ten social and educational events each semester
Enforce code of student conduct and university policy consistently and objectively
Massachusetts Small Business Development Center (MSBDC)
Small Business Consultant Intern June - August 20XX
Advised small furniture business owner on website strategy; increased site traffic by 27% in two months
Led two interns in orientation meetings with small business owners; increased participants' awareness of services
Developed cash flow strategies and determined loan eligibility while working with clients one-on-one
Citizens Bank
Document Handling Analyst June - August 20XX
Sorted and checked outgoing mail with 99% accuracy rate
Acquired correct customer information to process mail accurately
Batched and shipped loans to appropriate servicer, following established protocol
ACTIVITIES
Beta Alpha Psi
Fall 20XX - Present
Interact with students, faculty, and professionals to foster growth, service, and ethical conduct ideals
Tutor accounting students five hours per week in various courses
Accounting Association
Spring 20XX - Present
Attend numerous speaker forums, programming, and social events to increase knowledge of issues, trends,
and opportunities within the Accounting realm
Isenberg Undergraduate Leadership Council (ULEAD) Spring 20XX
Developed coffee business, Morning Grind, for Isenberg School community with a team of fellow members
Solicited over $2,500 through targeted fundraising efforts
SKILLS
Computer: Microsoft Excel, Word, PowerPoint, Access; Minitab; HTML; CSS; Fluent in JavaScript
Language: Fluent in Portuguese & Spanish; Conversational in German
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples
SAMPLE
RESUME
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
EDUCATION
University of Massachusetts Amherst
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
Track: Corporate Finance
Cumulative GPA 3.73; Dean's List, Alpha Lambda Delta: First year honor society focused on community service
Golden Key International Honour Society: Honor society focused on academic excellence and leadership
Recipient of John & Abigail Adams Scholarship (full tuition)
Isenberg Fellows Program: Selected for first year living/learning residential program
Relevant Coursework
Topics in Corporate Finance Fall 20XX
Devised financial statement models based on 10K research and analysis for Boston Beer Company to make
projections for future growth
Calculated mean return, standard deviation, and correlation coefficients for three stocks: Apple, Chevron, Microsoft
Utilized advanced corporate finance cases to analyze capital structure of firms
Calculated ways to add value by finding optimal debt and equity levels to provide firms the lowest cost of capital
EXPERIENCE
IBM
Financial Analyst (6 Month Co-Op) January 20XX - July 20XX
Executed revenue audits, totaling $398M for IBM’s Smarter Planet initiative for first and second quarters of 20XX
Constructed budgets, forecasts, revenue and expense assessments for software industry products
Provided robust analysis, modeling and reporting to support executive-level decision making
Reconciled discrepancies between ledger balances and sales wins during quarterly and monthly closing procedures
UMass Center for Student Run Business
Consultant, EarthFoods Café 20XX - 20XX
Managed financials and educate 23 co-managers on accounting, marketing, financial analysis and operating systems
Implemented new payroll analysis system that increased transparency and reduced payroll costs by 15%
Delivered monthly presentations to 35 consultants, administrative coordinators and employees of business
explaining current financials and future opportunities
Devoted minimum of 20 hours weekly during academic periods
ACTIVITIES
UMass Finance Society
President
Lead weekly meetings on current events, financial concepts, career opportunities, and job hunt strategies
Plan bi-annual networking trips to Boston and New York City, visiting prominent firms and top professionals
Mentor and advise fellow members on networking and interview skills
American Cancer Society: Amherst Relay for Life
Led team of 17 in raising over $6,500 toward cancer research; participated in 24-hour relay event
SKILLS
Computer: Microsoft Word, PowerPoint, Access, high proficiency in Excel; QuickBooks
Language: Fluent in Hebrew; Conversational in Italian
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples
SAMPLE
RESUME
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
EDUCATION
University of Massachusetts Amherst
Isenberg School of Management
Bachelor of Business Administration in Finance Candidate, May 20XX
Track: Financial Analyst
Cumulative GPA 3.91; Dean's List
Alpha Lambda Delta: First year honor society focused on community service
Golden Key International Honour Society: Honor society focused on academic excellence and leadership
Isenberg Fellows Program: Selected for first year living/learning residential program
EXPERIENCE
Bank of America Merrill Lynch
Investment Banking Summer Analyst Summer 20XX
Completed successful internship in Global Technology Group, resulting in extension of a full time offer
Provided financial analysis, research and comparable company analysis for high-tech companies
Prepared pitch-books and management presentations for debt issuances and buy-side acquisitions
Assisted with data room and diligence for sell-side transaction
Knight Capital Americas
Sales & Trading Intern
Summer 20XX
Extracted and organized client information from Options agreements to update and expand database
Contacted current clients to request information regarding SEC Rule 15C3-5
Collaborated in teams to present weekly market updates as well as sales pitches
Assisted traders in developing trading strategies to be implemented for short term gains
Gained exposure to compliance, evaluating clients following disciplinary actions from previous two years
Minutemen Equity Fund
Capital Goods Research Analyst
Fall 20XX - Present
Member of student-managed fund with assets valued at $140,000 and reliant on members to develop
investment strategies
Utilize complex Excel-based valuation and portfolio allocation to create multiples and discounted cash flow models
Conveyed findings in weekly meetings and lead discussions based on selected equities identified as best choices for
Long-term (3-5 year fund) investment goals
ACTIVITIES
UMass Finance Society
President Fall 20XX - Present
Lead weekly meetings on current events, financial concepts, career opportunities, and job hunt strategies
Plan bi-annual networking trips to Boston and New York City, visiting prominent firms and top professionals
Mentor and advise fellow members on networking and interview skills
American Cancer Society: Amherst Relay for Life
Led team of 17 in raising over $6,500 toward cancer research; participated in 24-hour relay event
SKILLS
Technology: Bloomberg Certified; Capital IQ; Microsoft Word, PowerPoint, Access, high proficiency in Excel; Front Page
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
SAMPLE
RESUME
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjon[email protected]
EDUCATION
University of Massachusetts Amherst
Amherst, MA
Isenberg School of Management
Bachelor of Science in Hospitality & Tourism Management Candidate, May 20XX
Cumulative GPA 3.8; Dean's List All Semesters
Recipient of Starwood Hotels and Resorts Scholarship; Golden Key International Honour Society
EXPERIENCE
Starwood Hotels and Resorts
Hilton Head, SC
Guest Service Intern
Summer 20XX
Completed 10-week training program focused on Front Desk operations with exposure to other managerial areas
Provided superior guest service while managing check in/outs and resolving guest concerns
Recognized by managers for professionalism when interacting with challenging guests and staff members
Collaborated on project with interns to develop new social media ideas to increase web traffic and reservations
Fletchers Cafe
Amherst, MA
Co-Manager
20XX - Present
Coordinate management on a team of three for a café, serving breakfast and lunch to up to 200 guests daily
Lead hiring, training, and supervision of the part-time staff, arranging schedules and ensuring control of labor costs
Implement new catering initiative bringing Fletcher's "Fresh and Fast" items to on-campus locations
Collaborate with student clubs to develop logistics to introduce a bicycle delivery team
UMass Residence Life
Amherst, MA
Resident Assistant
Fall 20XX - Present
Led ten-member Executive Council and managed the welfare of 50 residents in Honors Residential floor
Developed building rules and administrative procedures based on housing objectives with a team of six managers
Interviewed students and established the first Judicial Board and Student Government of new building complex
UMass Dining Services
Amherst, MA
Ambassador Fall 20XX - Spring 20XX
Developed and implemented weekly concept test surveys on variety and quality of food, resulting in
menu expansion
Managed event logistics for special events such as Guinness Book of World Records "Longest Sushi Roll" and
"Battle of the Chefs"
ACTIVITIES
American Hotel & Lodging Association (AH&LA) Spring 20XX - Present
Gain insights into the hospitality industry by creating interactions with industry professionals and conducting site
visits to resorts, hotels, and attending industry functions
Club Managers Association of America (CMAA) Fall 20XX - Present
Attend speaker events, field trips, Career Day, and New England Club Managers Association meetings
SKILLS
Computer: Microsoft Excel, Word, PowerPoint, and Access; HTML; Publisher; GuestClick; epos Business Solutions
Language: Fluent in Spanish
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
SAMPLE
RESUME
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjon[email protected]
EDUCATION
University of Massachusetts Amherst
Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Management Candidate, May 20XX
Cumulative GPA: 3.73; Dean’s List All Semesters; Commonwealth Honors College
Recipient of Isenberg School of Management Scholarship
EXPERIENCE
Massachusetts Small Business Development Center (MSBDC) Springfield, MA
Small Business Consultant Intern Fall 20XX
Led two interns in orientation meetings with small business owners
Increased awareness of offerings by answering questions and highlighting offered services
Collaborated with clients one-on-one to develop cash flow strategies and determine loan eligibility
Advised small furniture business owner on development of website that increased traffic by 30%
Camp IdleNook
Camden, ME
Head Counselor
Summers 20XX - 20XX
Managed seven Counselors in Training (CIT), developing staff confidence through individualized training
modules and team-building exercises
Collaborated with management team to organize daily activities for 75 campers in four two-week sessions
Ensured appropriate communication with parents and family members; responded professionally to
safety/crisis situations
LP Simmons Construction
Woburn, MA
Assistant Office Manager
Summer 20XX
Supported Project Managers and Supervisors by facilitating project communication
Prepared project specific documentation, including binders, monthly statement materials, and labor expenses
Processed vendor payments and helped Financial Manager with filing payables and receivables
ACTIVITIES
Isenberg Management Association (IMA)
President Spring 20XX - Present
Develop and execute club approved marketing campaigns that increased event attendance by 35% in three months
Strategize yearly agenda and collaborate with leadership board and alumni about networking events
Society for Human Resource Management (SHRM) Fall 20XX - Present
Attended annual SHRM conference as a Volunteer in Washington, D.C.
Participate in multiple networking events and meetings to discuss industry trends, issues, and current events
Enlace de Familia
Team Leader Fall 20XX
Led a small team on a project aimed at gathering useful information for region's neediest families
SKILLS
Computer: Microsoft Excel, Word, PowerPoint; Salesforce CRM; Sage ACT!
Language: Fluent in Spanish
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
SAMPLE
RESUME
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
EDUCATION
University of Massachusetts Amherst
Amherst, MA
Isenberg School of Management
Bachelor of Business Administration in Marketing Candidate, May 20XX
Minor: Psychology
Cumulative GPA 3.73; Dean's List All Semesters; Recipient of John & Abigail Adams Scholarship
Citizens First Program Candidate
EXPERIENCE
LEGO Group
Enfield, CT
Market Research Intern
Summer 20XX
Produced 140-page research report recommending social media strategies within a team of three
Collaborated with team for brand strategy assignments, competitive analysis, and prospective client identification
Conducted research to aid in brand narrative development and market penetration for new product line
Arthur J. Gallagher & Co. Boston, MA
Marketing Intern Summer 20XX
Developed marketing campaigns, including brochures/handouts in WordPress and Publisher, and focused on new
clients in the transportation industry
Managed information for ten client accounts in Customer Relationship Management (CRM) database
Researched 100 prospective clients and developed sales leads for department leaders
Target
Hadley, MA
Logistics/Inventory Team Manager
20XX - Present
Managed the stocking of shelves on the sales floor and in the back storage area
Ensured correct number of items reflected in the stock inventory and alerted managers of items needing reorder
Worked part-time during academic periods and nights during the summer to contribute to educational costs
ACTIVITIES
UMass Marketing Club
Spring 20XX
Social Media Committee Member
Increased event attendance by 15% by initiating new campaigns focused on Facebook, Twitter, and Instagram
Isenberg ExCEL Case Competition
March 20XX
Achieved Finalist in school-wide case event focused specifically on first and second year students
Developed, researched, and presented a small business proposal in a team of four to potential "investors"
Habitat for Humanity
20XX - 20XX
Traveled to several locations and assisted with on-site house construction
Organized school-wide fundraiser that resulted in $3,000 of funds to put towards home development
SKILLS
Computer:
Microsoft Excel, Word, PowerPoint, Access; HTML; WordPress; Publisher
Analytics: Google; HubSpot
Language: Fluent in Spanish
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples
SAMPLE
RESUME
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
University of Massachusetts Amherst
Isenberg School of Management
Bachelor of Business Administration in Operations & Information Management Candidate, May 20XX
Cumulative GPA: 3.73; Dean’s List All Semesters
Recipient of Isenberg School of Management Scholarship
University of Innsbruck Innsbruck, Austria
EXPERIENCE
Massachusetts Small Business Development Center (MSBDC) Springfield, MA
Small Business Consultant Intern 20XX - Present
Advise small furniture business owner on development of website that increased traffic by 27% in 2 months
Lead two interns in orientation meetings with small business owners
Increase participants' awareness of services by answering any questions, and highlighting services
oriented to their concerns
Collaborate with clients one-on-one to develop cash flow strategies and determine loan eligibility
University of Massachusetts Amherst
Resident Assistant
Fall 20XX - Present
Develop a safe community for residents; earned highest "five star" safety environment rating for the dorm
Enhance residential community by coordinating at least ten social and educational events each semester
Enforce code of student conduct and university policies consistently without bias
Provide role-model ethical leadership for community members
LP Simmons Construction
Assistant Office Manager
Summer 20XX
Supported Project Managers and Supervisors by facilitating project communication
Prepared project specific documentation, including binders, monthly statement materials, and labor expenses
Citizens Bank
Document Handling Analyst
Summer 20XX
Sorted and checked outgoing mail with 99% accuracy rate
Acquired correct customer information to process mail accurately
ACTIVITIES
UMass Chapter of the Association of Operations Management (APICS) Fall 20XX - Present
Fundraising Chair
Raised a total of $3,700 through the planning and execution of three targeted, fall fundraising events
Mentor and advise underclassmen on networking and interview skills
Institute for Operations Research and the Management Sciences (INFORMS) Spring 20XX - Present
Attend speaker series, field trips, and networking events to develop interest and knowledge in the field
Presented about [insert topic] to a panel of peers and faculty on the [about your topic]
SKILLS
Computer: Microsoft Excel, Word, PowerPoint, Access; Minitab; HTML; CSS; Fluent in JavaScript; SAP
Language: Fluent in French
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples
ISEnbERG DIGITAl ASSETS: THE ISEnbERG RESUME
SAMPLE
RESUME
EDUCATION
University of Massachusetts Amherst
Isenberg School of Management
Mark H. McCormack Department of Sport Management
Bachelor of Science in Sport Management
Candidate, May 20XX
Cumulative GPA 3.6; Dean's List All Semesters
Golden Key International Honour Society
EXPERIENCE
Boston Bruins Boston, MA
Game Day Operations and Promotions Intern Fall/Winter 20XX
Delivered in-game sponsorship presentations with a variety of activities and promotions
Increased fan satisfaction through close interaction in merchandise sales and fan/team events
Collaborated with three interns to establish a new protocol for scheduling "fan-friendly" activities
Pioneer Valley Tip-Off Basketball Tournament
Community Outreach Staff Fall/Winter 20XX
Outreach to area high schools to register them for tournament
Built relationships with participating coaches and communities
Market the event through social media (Facebook, Instagram, Twitter), and sold tickets
North Shore Navigators
Game Operations Intern
Summer 20XX
Created a new game day operations schedule in conjunction with four other interns
Developed a concessions plan by working closely with the Concessions Manager and other staff
Suggested new merchandise items to sell based on research of competitor team items and sale percentages
Decreased wait for fans during pre-game activities through redirecting flow of events
Minutemen Madness Face-Off Tournament
Founder and Operations Director Fall 20XX
Created and implemented a new hockey tournament for 15 regional high school teams
Designed tournament schedule and managed team of 12 to execute the event
Raised over $3,000 in sponsorship revenue through solicitation of local organizations
ACTIVITIES
University of Massachusetts Sport Management Association Spring 20XX - Present
Treasurer
Manage all financial responsibilities, including an annual budget of $4,500, check signing and reporting
Collaborate with other executive board members to determine appropriate fund allocation each year
Association of Diversity in Sport (ADS) Fall 20XX - Present
Assist with Sport Management Career Fair by organizing attendees and answering employer and student inquiries
Habitat for Humanity
20XX
Assist in the construction of local homes and provide an average of 10 service hours per week
SKILLS
Computer: Microsoft Word (proficient), Excel (intermediate) & PowerPoint (advanced)
Maxfield Jones
(413) 123-4567 | Linkedin.com/in/Maxfield-Jones | mjone[email protected]
Accounting
Finance 1
Finance 2
HTM
Management
Marketing
OIM
Sport Management
Value Proposition Resume Sections Formatting Resources Samples